Optional Hosted PBX Enhancements

Your Hosted PBX system is fully customisable with a wide range of value-adding features at an affordable cost. Experience how these solutions can make you work better, smarter, faster, and at the same time make your business look more professional.

Don’t hesitate to give us a call to discuss which of these features will work best with your business. Our expert business consultants are ready to tailor-fit a solution just for you.

Hosted PBX Enhancements

Features Price
Business Intro Plays a professionally recorded welcome greeting to the calling party (included at no added charge).
Auto Reception Have an interactive virtual receptionist greet callers in your business name, and present options to forward their calls on their own (included at no added charge).
i.e. ‘Hi, you have reached ABC Company. Please press 1 for Sales, 2 for Accounts…’
Mobility Boost your Basic or Standard plan with enhanced mobile capabilities. Use a mobile client to manage call settings, utilise simultaneous ring– pick up calls on your deskphone or via mobile device.

Call Centre Solutions

Call Centre Solutions Description
Team Q Enjoy all the functionality of a call centre such as basic queueing, agent states, supervising, and reporting.
Team Q Agent Get all the basic features from Team Q solution, enhanced with a user pack which gives agents their own call queue management web portal.
Team Q Supervisor Supercharge your Team Q Agent solution with a user pack which gives Supervisors access to their own call agent and queue management web portal.

Client Application User Packs

Application Description
Front Office Manage all incoming calls with a Front office web portal that lets you see every staff member’s call availability.
Call Control Toolbar Make or receive calls and manage phone settings from within Microsoft Outlook, Internet Explorer, and Firefox with your own desktop client.
Hosted PBX Anywhere (Mobile) Experience unified communication (UC) functionality with voice and video calling through your IOS or Android device.
Hosted PBX Anywhere (Desktop) Experience unified communication (UC) functionality along with voice and video calling via your MAC or PC desktop.
Hosted PBX Enhancements
Business Intro

Plays a professionally recorded welcome greeting to the calling party (included at no added charge).

Auto Reception

Have an interactive virtual receptionist greet callers in your business name, and present options to forward their calls on their own (included at no added charge).
i.e. ‘Hi, you have reached ABC Company. Please press 1 for Sales, 2 for Accounts…’

Mobility

Boost your Basic or Standard plan with enhanced mobile capabilities. Use a mobile client to manage call settings, utilise simultaneous ring– pick up calls on your deskphone or via mobile device.

Call Centre Solutions
Team Q

Enjoy all the functionality of a call centre such as basic queueing, agent states, supervising, and reporting.

Team Q Agent

Get all the basic features from Team Q solution, enhanced with a user pack which gives agents their own call queue management web portal.

Team Q Supervisor

Supercharge your Team Q Agent solution with a user pack which gives Supervisors access to their own call agent and queue management web portal.

Client Application User Packs
Front Office

Manage all incoming calls with a Front office web portal that lets you see every staff member’s call availability.

Call Control Toolbar

Make or receive calls and manage phone settings from within Microsoft Outlook, Internet Explorer, and Firefox with your own desktop client.

Hosted PBX Anywhere (Mobile)

Experience unified communication (UC) functionality with voice and video calling through your IOS or Android device.

Hosted PBX Anywhere (Desktop)

Experience unified communication (UC) functionality along with voice and video calling via your MAC or PC desktop.